概述

我们的退款和退货政策，我们将无法为您提供全额退款或换货。

要获得退货资格，您的商品必须未使用且与您收到时的状态相同。它还必须放在原包装中。

几种类型的商品免于退货。食品、鲜花、报纸或杂志等易腐烂商品不能退货。我们也不接受私密或卫生用品、危险品或易燃液体或气体。

其他不可退货商品：

礼品卡

可下载的软件产品

一些健康和个人护理用品

要完成您的退货，我们需要收据或购买证明。

请不要将您的购买品退回给制造商。

在某些情况下，仅允许部分退款：

有明显使用痕迹的书籍

已打开的 CD、DVD、VHS 磁带、软件、视频游戏、盒式磁带或黑胶唱片。

任何非原始状态的物品，由于非我们的错误而损坏或缺少零件。

退款

收到并检查您的退货后，我们将向您发送电子邮件，通知您我们已收到您的退货。我们还将通知您退款是否获得批准或拒绝。

如果您获得批准，则将处理您的退款，并在一定天数内自动将退款记入您的信用卡或原始付款方式。

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.